Gym renewal reminder software
Gym renewal reminder software that pays for itself the first month
The average gym loses 5–15% of monthly revenue to silent lapses — packages that ran out, members who forgot to renew, and payments that failed with no follow-up. GymManage Pro's renewal reminders catch every one, 14/7/1 day before expiry.
Active clients
42
Renewals this week
7
Overdue payments
2
The renewal math is brutal
Say you run 100 members at $150/month. If 5% silently lapse every month and half of them would've renewed with one reminder, you're leaving $375/month on the floor. Over a year that's $4,500 — and the CRM that would've caught it costs $29 or $79 a month.
For personal trainers selling packages, the numbers are worse. A trainer with 30 clients on $600 10-packs loses $1,200 a quarter to unnoticed lapses. That's a full paying client's worth of revenue every 90 days, just from not having a system.
How the reminders work
Every package (session pack, monthly membership, unlimited pass, annual) has an expiry date. GymManage Pro fires reminders at 14 days, 7 days, and 1 day before expiry. Each reminder can be an email to the client, an internal alert for you to text them, or both.
You can customize the timing per package type — a monthly pass might need a 3-day reminder; an annual membership needs a 30-day one.
Failed payments get the same treatment
Stripe fails a card. Most gyms find out four sessions later. GymManage Pro surfaces failed payments the same day, with a one-click 'send retry email' from the client profile. Recovery rate on card-fail dunning is usually 40–60% of the recovered revenue.
What you actually get
- Renewal reminders 14, 7, and 1 day before expiry
- Per-package-type customization of reminder timing
- Email reminders to the client (or internal alerts to you)
- Failed-payment dunning with one-click retry email
- 'Renewal due this week' dashboard filter
- Package freeze/unfreeze with automatic expiry adjustment
- Trial → Active → Lapsed pipeline
- CSV export for accounting reconciliation
GymManage Pro vs Mindbody
| Task | GymManage Pro | Mindbody |
|---|---|---|
| Automatic renewal reminders | 14/7/1-day built-in | Manual, per-member |
| Failed payment alerts | Same-day | Report you have to run |
| Customize by package type | Yes | Limited |
| Monthly cost | $29–$79/mo | $169–$469/mo |
| Free tier | Yes | No |
| Setup time | 60 seconds | 2–4 weeks |
Who this is for — and who it isn't
Great fit if…
- You sell packages, memberships, or subscriptions
- You've noticed members quietly disappearing
- You want to recover 5–10% of monthly revenue without doing more selling
- You're a solo trainer, small studio, or single-location gym
Not for you if…
- You bill exclusively upfront-annual with no re-signup needed
- You already have a rock-solid dunning system and 100% renewal rate
Pricing
Free for the first 25 members. Pro is $29/month for unlimited members and automations. Studio is $79/month for multi-instructor teams. First saved renewal usually covers a full year.
FAQ
Does it text or just email?
Email built-in. SMS via Twilio integration on the Studio plan (bring your own Twilio account).
Can I customize the reminder wording?
Yes — every reminder template is editable per package type and per workspace.
What happens if a member renews mid-window?
The remaining reminders auto-cancel. No duplicate nudges.
Can I turn reminders off for specific members?
Yes — per-client opt-out on the profile.
How does failed-payment dunning work?
Stripe fires a webhook. GymManage Pro surfaces the member in a 'card failed' list, with a one-click retry-email button.
Does it work with Square or PayPal?
Stripe is the primary integration. Square and PayPal are on the roadmap; in the meantime, you can log payments manually.
How does this compare to Mindbody's built-in reminders?
Mindbody has member communication, but the retention automations we're describing here are stronger on the higher-tier plans ($269+). GymManage Pro gives you the same on Pro at $29/mo.
Keep reading
- Renewal tracking software
- Package tracker
- Gym CRM software
- Trial follow-up templates
- Retention playbook
Start free in 60 seconds
No credit card. Free tier on every plan.